A major disruption is currently impacting part of Cloudflare’s global network. While the company is applying progressive fixes, some users continue to experience errors or interruptions depending on their location. Here is a full update on the ongoing situation and the restoration steps already underway.
Issue on the Cloudflare network
Since late morning, Cloudflare has reported an internal service degradation affecting several features. The company indicated that some services may be intermittently impacted. Technical teams launched investigations following the first alerts, working to stabilize the entire network.
Gradual recovery of Cloudflare Access and WARP
Initial improvements were observed in the early afternoon. According to published information, adjustments made by Cloudflare allowed Cloudflare Access and WARP to return to error levels similar to those recorded before the incident. WARP access was also restored for users located in London, an area where the company had temporarily disabled the feature during remediation efforts.
Localized impact on WARP in London
Before this partial restoration, attempts to correct the issue led Cloudflare to disable WARP access in London. Users trying to access the Internet through this service in that region were facing connection failures. This temporary measure was part of the actions taken to contain the problem and secure the recovery process.
Identification of the Cloudflare issue
Shortly after detecting the malfunction, Cloudflare confirmed that the source of the issue had been identified and that a fix was being implemented. Despite early signs of improvement, the company warned that some customers might still observe higher-than-normal error rates until all services regain full stability.
Issues with the Cloudflare support portal
Alongside the main outage, Cloudflare reported difficulties with its support portal due to an incident affecting a third-party provider. Users may encounter errors when viewing or responding to support tickets. Alternative channels such as live chat on the dashboard (for Business and Enterprise plans) or the emergency phone line (for Enterprise plans) remain available, and support responses are not affected.
Cloudflare teams continue their efforts to fully restore all services. Additional updates will be provided as technical progress is made.